Vodacom queries disregarded unless logged on hello peter

It seems like hello Peter is the only outlet that guarantees service from vodacom. .... I took a contract with vodacom in June 2017 for R299 and I was debited with R1000 to R1800 for 4 months. I logged a query after the 1st debit, but was never assisted until after the 3rd one when I complained on hello Peter. Upon my complaint, I was told that a wrong contract was opened for me and that it will be fixed immediately, but during the same month I was still debited with over R1000. I queried this amount in January, and I was given a reference number. I queried on the progress a few weeks later and I was told that the matter was escalates and I was given another reference number. 3 months later, I still have not heard anything from vodacom.

Vodacom has ****** me immensely I want my money back Vodacom should reimburse me for the inconvenience in the same way they would have charged me if I did not pay I want this contract to be canceled because they would have cancelled it if I didn't pay and did not respond to their requests, vodacom would've discredited my name on ITC, yet they get away with robbing me over and over again