VODACOM - ****py Service

Hallo Peter

End of February Metro Fibre installed the necessary fibre lines with the white and black fibre boxes. The fibre went live about end of May. I connected my router to the fibre, using it for about a week and a half when the line was unceremoniously cut without reason, warning or explanation. Since then it's been like a circus. After numerous phone calls and SR Numbers received, I am still running around in the dark.

The beginning of July, being without fibre connectivity for about three weeks and still no explanations or answers to why they cut my fibre I put in a cancelation. After two weeks and many tireless phone calls I got an email, stating the my line would be cancelled on the 31/07/2021. I contacted my new service provider to get the line activated only to be told the line was never released from Vodacom, to add insult to injury Vodacom send me a bill for almost R7000.00 (seven thousand rand).

After numerous phone calls Vodacom refunded me an amount leaving me with R1800.00 (one thousand eight hundred rand) to be paid for fibre service that was never supp****. Where after I was told Vodacom needed to put in a separate request called ONT for the fibre line to be released.

It has been three weeks since the ONT was placed and the line is still not released.

Today 02/09/2021 I received an invoice for R100.00 (one hundred rand) for penalties. At the end of the day I am still without fibre or answers from Vodacom and my credit record was affected.

I have been a loyal customer for more than 25 (twenty five) years and this is how treat me like ****.