Vodacom ****py service.

I had a contract with Vodacom for 2 years. Once the contract was coming to an end I wanted to cancel it. I went in store and did all the necessaries and they even phoned me to enquire why I was cancelling since the cancellation was so late in the month, they informed me that a debit would still be taken off in April. All well and good, the last payment was made in April, cut to July I decided I wanted to take out a new contract with Vodacom for an iPhone. when I went in store, they informed me they could not open the contract as the status on my previous account says PRELEGAL and Vodacom has turned me over. They informed me I could only call their legal department on Monday to sort it out. Mind you, I received NO communication of any outstanding amount and if I did not go in store to open a new contract I would not even have KNOWN. This now messes with my credit score!

I called their legal department 5 times before someone could assist me and send me my reference number. All the calls before they all stated they would send me the details of how to pay the amount, but I got nothing from them. Eventually they help me, and I pay the outstanding amount. They informed me I have to call back in a day or 2 so that they can change the status of my account. Again, I have called more that 4 times today and I cannot even get through to a person as the automated voice says they cannot help me.

SO WHAT NOW???? I need the status on my account to change so that my credit score is no longer affected and so that I can take out a contract. Vodacom?? You have been giving me the run around for almost 3 weeks now. I go in store, and they say one thing, I call, and they say another. You guys need to seriously work on your customer service because if things continue like this you can bet your bottom dollar, I will NEVER do business with you again and I will advocate and tell others about your TERRIBLE service.