Vodacom ****py online service platforms!!

I logged a call with Vodacom on 10 Nov 2020 to query my accessing my apps on my iPhone. This was logged via their online chat platform since Vodacom now no longer have options of human agent providing query resolution services via Voice calls-so I came to find out on the 10 Nov. The consultant I chatted to via this online chat platform goes by the name Nteboheng. She instructed me to reboot my phone & she was going to call me back. I rebooted the phone & instead of my phone ringing to alert me of her calls; I simply received a SMS notification of her missed calls. It then occurred to me that; over and above the Apps query I had which she failed to resolve; Vodacom has now created another problem for me of calls not coming through as I started receiving SMS notifications of missed calls from my other contacts.

Needless to say; my phone was working perfectly well in terms of my ability to receive & make calls. I also still can make calls; but, I just can’t receive calls.

I ultimately managed to resolve the Apps issue by calling Apple & iTunes where I spoke to 2 different consultants one in the UK & 1 in the USA & they both resolved the issue of the Apps on the same night of the 10 Nov 2020.

However my woes with Vodacom were not over & a call was logged by another consultant I chatted to via Vodacom online platform since rebooting my phone disturbed the chat with the said Nteboheng. This service call log was for the problem I have of not receiving calls since I rebooted my phone following Nteboheng ‘s instructions. The ref no for that service call is: A2-KCC-TYN1F3 as received via SMS on the 10 Nov 2020 with a promise to resolve my query within 48hrs.

I contacted Vodacom again on the 12 Nov to follow up on resolution of my query since my phone was still not receiving any calls, even though I am still able to make calls. This time around I chatted to a Wendy via the same online chat platform who even confirmed the service call reference & said same is receiving attention & I will be contacted by Vodacom when problem is resolved. She dismally failed to explain how Vodacom WILL GET THROUGH TO TALKING TO ME SINCE MY PHONE IS NOT RECEIVING CALLS....,THE REASON FOR THE LOGGED SERVICE QUERY!!!!!

To my shocking & frustrating surprise; this morning, 13 Nov, Vodacom sent me 3 SMS’s to say the service call logged with the above reference number HAS NOW BEEN CLOSED!!!!!

How is it closed when MY PHONE IS STILL NOT RECEIVING CALLS? WHAT HAS VODACOM DONE SINCE I LOGGED THIS CALL WITH THEM FOR A PROBLEM THEY THEMSELVES CREATED????

It’s seriously frustrating having to chat to robots via SMS, WhatsApp & having to chat to humans via online engagement & still have no resolution to your query 4 days later & worse, WHEN VODACOM IS RESPONSIBLE FOR THE PROBLEM CREATED!!! Their 135 customer care service line is equally useless as one has no option to SPEAK to a human agent!!!

Frustratingly; my phone is STILL NOT RECEIVING CALLS; yet......my service call log is CLOSED! I remain PREJUDICED because of ****PY SERVICE of replacing human agents with robots. A very misplaced strategy of 4th industrial revolutions; human agents are still required for other types of customer service requests! If Apple could resolve my query for a free call with human agents based in the UK & the US; Vodacom SA remains useless in strategizing on customer service!!