Vodacom, putting the CON into CON-sultants

BAFFLED at how often Vodacom's consultants change their stories & contradict themselves! When the lies are confronted, a different excuse gets whipped up quickly without apology. I was even accused of lying, in that they didn't believe my wife & I had brought my mobile in for repairs previously. Why would we lie about this? Perhaps your consultants are lying to people so often that you believe your customers are ***** too. <br> <br> Was even given the wrong battery when I left the store but returned to notify them of this. Was told that the battery WAS mine & asked how I could tell that it wasn't. I explained why & how I marked my initials on MY battery, & then after a while, Yolandi returns with my actual battery. No apology<br> <br> More surprisingly was her attitude as service manager. She had her arguments ready & was not offering any listening ear. Had sarcastic attitude veiled by polite words, used in a condescending manner. Unsympathetic & unhelpful & when my wife mentioned that we would take this matter further, she welcomed us to do so WITHOUT REMORSE.<br> <br> I Feel disgusted & **********. This IS NOT customer service Vodacom!<br> I will now approach my attorneys & acquaintances at the NCC Tribunal