Vodacom putting Gouritsmond at risk

The Vodacom tower at Kanon has been giving intermittent problems for a few YEARS. When this happens, the whole town of Gouritsmond is essentially cut off from communication. We might get intermittent signal from the other tower closer to Albertinia, but we have been begging Vodacom to fix this tower for YEARS. On Sunday (7 April), a ticket was opened to repair whatever network issues were being caused by the tower. This ticket appeared to be open for a day or two and then closed (as visible on the app), but the issues continued. This whole week, we've only had intermittent network connectivity and very poor internet access during those sporadic moments of connectivity. Lives and livelihoods are at risk because of Vodacom. Come on - it cannot be that difficult to repair or replace whatever needs repair or replacing. When I called 082135 this morning, I was surprised to be connected for 17 minutes before the call was dropped because of this network issue. Clearly my report of network problems was not logged because the app says there are no outages in Gourits, which is nonsense. Please, please, please Vodacom. Why do we have to beg? Why can't this just be resolved? Why are you making us seek alternatives? Just fix your stuff.