JG
Jo-Anne Gal

1 reviews | Active since Mar 2022

01 Feb 2026, 07:54

Vodacom putting debit orders on my account I didnt approve or nothing

For the past two weeks Vodacom has been trying to debit R385 from my bank account. I do not even know what it is for. The town where I live does not have a Vodacom store.

I tried stopping it on my app but can't. I went to the bank and they couldnt do anything aswell and told me to go to Vodacom and there isnt even a store I could just up and go to near me.

0
Replies (3)
Vodacom
Vodacom's reply01 Feb 2026, 08:13
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team
JG
Jo-Anne Gal's update01 Feb 2026, 11:11
Reviewer Update
Nobody has contacted me yet
Vodacom
Vodacom's reply01 Feb 2026, 12:49
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team