Vodacom puts customers last

Vodacom does not have its customers best interest in mind. Today I spent an hour calling and emailing Vodacom just to pay my outstanding account as I've been unemployed since June 2020. Vodacom refused for me to pay the account as it was handed over today when I informed them that I will make a payment today they advised that I have to wait for legal to contact me and then make payment. What UTTER madness, if I only received funds to make a payment this week and I prioritize to pay them today How is it possible that I am now refused to make payment. The exact same thing happened when I cancelled my out of date contract in 2019. NO JOY! One can see this just with the number of negative reviews on this platform.