VODACOM PUT THROUGH HELL FOR MY PREPAID NUMBER

Prepaid number. Vodacom suspended my prepaid number since February 2022. I lodged a complained n was told they are doing some forensic investigations. It has been 7 months since my account was suspended. I have money that send to me through that number n couldn't access it. They can't even allow me to port to another service provider. I escalated my problem to ICASA n still they can't help. So frustrated