1 reviews | Active since Dec 2016
Vodacom Put My Contract Over to Prepaid but Billed Me for the Month Anyway
<p>I requested Vodacom to allow my contract to expire on the 5th of November 2016. They informed me that they do not do pro rata invoices and will let the contract run till the end of October 2016. I agreed to this and left it at that. Come the 6th of November 2016 my contract is suddenly switched to prepaid and I lose all my minutes and data for the month. On top of that at the end of November 2016 they billed me for the month anyway! Meaning I payed almost R1000-00 for a pre paid phone!!! </p> <p>I have repeatedly tried contacting Vodacom but keeping getting cut off. I am getting no joy from them and would like to know how they plan on returning the money they effectivly stole from me?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Well after having to call them back, I was able to chat to someone who could explain the whole story to me properly. I apologise if I have miss-speld your name, but thank you Tebiso for explaining everything to me and helping me out.
Well after having to call them back, I was able to chat to someone who could explain the whole story to me properly. I apologise if I have miss-speld your name, but thank you Tebiso for explaining everything to me and helping me out.