SK
Snowwhite K
1 reviews | Active since Aug 2022
08 Aug 2022, 13:59
Vodacom put me under a contract without my approval
I Snowwhite Kubayi (aged 69) took a promotion at vodacom for R55 and the original price was R65 and the promotion gave me R65 worth of airtime. I was told by the vodacom salesperson that I could cancel the deal at anytime. Recently vodacom has told me I need to pay R70 per month for the airtime, I tried to cancel the service and I was told by vodacom that the cancelation fee is R800 which I cannot afford as I am currently a pensioner and use most of my earnings for medication. They have put me under a contract without my approval.
Please help me out. Thank you.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
08 Aug 2022, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Aug 2022, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Snowwhite K's updateReviewer Update
02 Sept 2022, 16:21Hello Peter has given me good help. Vodacom has agreed to cancel my contract without any cancelation fee.
Thank you
Thank you
SK
Snowwhite K's update02 Sept 2022, 16:21
Reviewer Update
Hello Peter has given me good help. Vodacom has agreed to cancel my contract without any cancelation fee.
Thank you
Thank you
