SK
Snowwhite K

1 reviews | Active since Aug 2022

08 Aug 2022, 13:59

Vodacom put me under a contract without my approval

I Snowwhite Kubayi (aged 69) took a promotion at vodacom for R55 and the original price was R65 and the promotion gave me R65 worth of airtime. I was told by the vodacom salesperson that I could cancel the deal at anytime. Recently vodacom has told me I need to pay R70 per month for the airtime, I tried to cancel the service and I was told by vodacom that the cancelation fee is R800 which I cannot afford as I am currently a pensioner and use most of my earnings for medication. They have put me under a contract without my approval.

Please help me out. Thank you.

0
Replies (2)
Vodacom
Vodacom's reply08 Aug 2022, 15:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SK
Snowwhite K's update02 Sept 2022, 16:21
Reviewer Update
Hello Peter has given me good help. Vodacom has agreed to cancel my contract without any cancelation fee.
Thank you