Vodacom put me on wrong package - cant fix it

Upgraded over the phone to a new plan and discovered that I have been put on the wrong plan. Customer care is non existent and the few times someone finally picks up the phone they "transfer" me and the line dies. Forcing me to phone again and try for more than an hour to get through. If I could attach a screenshot of the wasted 23 calls and 2hrs 42 minutes I have spent trying to sort this out I would. Going into a vodacom branch didnt help as they themselves had to phone the customer care line and ofcourse could get through. Emailing does not help either.