WR
Wilhelm R
1 reviews | Active since Jun 2015
02 Dec 2019, 08:19
Vodacom put me on ITC?
I app**** for vehicle finance and was turned down because of ITC. Vodacom registered me as a slow payer because I pay my account on the 7th and not on the 1st. I am not in arrears on my account . It affects all of my credit applications and it made my life very difficult.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Dec 2019, 09:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2019, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WR
Wilhelm R's updateReviewer Update
03 Dec 2019, 17:15I have not yet been contacted by any Vodacom consultant regarding my ITC problem. The issue needs to be resolved.
WR
Wilhelm R's update03 Dec 2019, 17:15
Reviewer Update
I have not yet been contacted by any Vodacom consultant regarding my ITC problem. The issue needs to be resolved.
WR
Vodacom
It is clear to me that you have an automatic computer system that picks up any and all reviews and/or mentioning of the name "Vodacom" on any/all internet platforms. It is clear that this operative system then automatically replies with a standard "lulling" letter. You know ..... just to pretend to be addressing the client's complain and make the client "feel better". And then??? Then the complaint stays in your system until .... when? Forever?
My life is on hold. Because of your irresponsible way of handling the credit record of 1 of your clients. I've been with Vodacom ever since you started. You have NEVER lost any money on my contract and it's been years since I've entered into this contract with Vodacom. My statement that I had to beg for, for 3 days and more that 17 calls to your call centre; actually states that I have a credit on this account. That means : YOU OWE ME / my account is paid in advance / I am NOT a slow payer ..... you are slow to correct the irresponsible way in which you handle my credit record. Which, by the way is against the Regulations of the Consumer and Credit Acts.
You have listed me as a slow payer on ITC. Why?
Even after your own records show that you are in the wrong, you have not fixed it. Why?
I am not going to get the vehicle finance because of Vodacom's negligence. Are you going to accept responsibility for the financial loss I am suffering?
Then there is the shame and humiliation of being told that my name is blacklisted?! Are you going to send a letter into the world retracting that? How much money is that humiliation worth?
I hope that this matter is resolved TODAY - 2019/12/05.
Regards
Wilhelm R's updateReviewer Update
05 Dec 2019, 09:25Vodacom
It is clear to me that you have an automatic computer system that picks up any and all reviews and/or mentioning of the name "Vodacom" on any/all internet platforms. It is clear that this operative system then automatically replies with a standard "lulling" letter. You know ..... just to pretend to be addressing the client's complain and make the client "feel better". And then??? Then the complaint stays in your system until .... when? Forever?
My life is on hold. Because of your irresponsible way of handling the credit record of 1 of your clients. I've been with Vodacom ever since you started. You have NEVER lost any money on my contract and it's been years since I've entered into this contract with Vodacom. My statement that I had to beg for, for 3 days and more that 17 calls to your call centre; actually states that I have a credit on this account. That means : YOU OWE ME / my account is paid in advance / I am NOT a slow payer ..... you are slow to correct the irresponsible way in which you handle my credit record. Which, by the way is against the Regulations of the Consumer and Credit Acts.
You have listed me as a slow payer on ITC. Why?
Even after your own records show that you are in the wrong, you have not fixed it. Why?
I am not going to get the vehicle finance because of Vodacom's negligence. Are you going to accept responsibility for the financial loss I am suffering?
Then there is the shame and humiliation of being told that my name is blacklisted?! Are you going to send a letter into the world retracting that? How much money is that humiliation worth?
I hope that this matter is resolved TODAY - 2019/12/05.
Regards
WR
Wilhelm R's update05 Dec 2019, 09:25
Reviewer Update
Vodacom
It is clear to me that you have an automatic computer system that picks up any and all reviews and/or mentioning of the name "Vodacom" on any/all internet platforms. It is clear that this operative system then automatically replies with a standard "lulling" letter. You know ..... just to pretend to be addressing the client's complain and make the client "feel better". And then??? Then the complaint stays in your system until .... when? Forever?
My life is on hold. Because of your irresponsible way of handling the credit record of 1 of your clients. I've been with Vodacom ever since you started. You have NEVER lost any money on my contract and it's been years since I've entered into this contract with Vodacom. My statement that I had to beg for, for 3 days and more that 17 calls to your call centre; actually states that I have a credit on this account. That means : YOU OWE ME / my account is paid in advance / I am NOT a slow payer ..... you are slow to correct the irresponsible way in which you handle my credit record. Which, by the way is against the Regulations of the Consumer and Credit Acts.
You have listed me as a slow payer on ITC. Why?
Even after your own records show that you are in the wrong, you have not fixed it. Why?
I am not going to get the vehicle finance because of Vodacom's negligence. Are you going to accept responsibility for the financial loss I am suffering?
Then there is the shame and humiliation of being told that my name is blacklisted?! Are you going to send a letter into the world retracting that? How much money is that humiliation worth?
I hope that this matter is resolved TODAY - 2019/12/05.
Regards