Vodacom put ky account in default after more than a year of no communication or statements or call backs!

I have been a client of Vodacom since 2011. Suddenly I received a letter from Vodacom in Agust 2020 stating I owe them R30000. Made a arrangement with them after asking to send me a statement. No statement received up to date. I have been calling Vodacom every month asking for a statement and no one sends me a sttement as I want to pay my account in full. Everytime I call they promise to update my detail on the system and every month no debit order went through and no statement received.

Last month they tried to deduct R23000 from my account which of cause I dont have in my account. Since them I heard I am handed over and now my account is in default. After August 2020 I still didnt get a call or statement or settlement quote.

Now that I need a good credit score they put my account in default. Vodacom this is the worst service I ever had!!!!!! Please call me to settle my acount and remove this default from my name!!