WW
Walter W
1 reviews | Active since Sept 2020
29 Sept 2020, 17:02
Vodacom purposefully ignore my cancellation instructions
Requested Vodacom to cancel 4 numbers from my account in March 2020 and they still have not done it - STILL continue to charge me for the lines till now! I phoned the call center but they always cut me off or system issues on their side. In addition asked for change of ownership on Fibre broadband line Sept 2019 and they still charge me for it. They purposefully make it impossible to cancel numbers/contracts.
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Vodacom's replyOfficial
30 Sept 2020, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2020, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team