1 reviews | Active since Jun 2013
VODACOM PUNISHES THE GOOD GUYS
In July 2014, a ********* opened up two cell phone contracts in my name using my id number and bank account details. When I found out a month later and brought this to Vodacom's attention at a branch near my home (saving them money by having the cell numbers blocked), it suddenly became my problem.<br> I am not a Vodacom customer, have never been to the Brooklyn Mall in Pretoria (I live in CT) and simply wanted them to acknowledge that their branch had accepted ********** information to open the account - in my view, their problem. Clearly no problem to Vodacom - when the ****** didn't pay, Vodacom simply submitted the information to TransUnion credit bureau and allowed a 'misconduct' entry to be made on my profile. I have only recently been notified of this. Thanks Vodacom for your considerate actions.<br> I would appreciate an apology and immediate removal of the offending entry at all credit monitors who have been given the information. Tomorrow morning would be great.
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
