kR
kris R

1 reviews | Active since Nov 2015

01 Sept 2020, 19:03

Vodacom pull up yr socks

I am really really annoyed at the moment, I was behind with my payments on my fiber account due 2 the covid anyways I phoned 2 put a suspension on my account for 3 month so I could pay it off anyways on Sunday I payed all the amount I owned on the account, I was 1stvtold its going 2 take 3 to 4 hours 2 be reconnected then I was told 24 hours, I phoned again yesterday and was told I still owed 48c on the account so I will not be able 2 be connected due 2 that so I went online and payed another R10, I sent the proof of payment 2 the pop email address, then I was told I will be re connected by 19:00 anyways nothing happened and I phoned again this morning, he again sent the necessary emails 2 the accounts department and I should be connected by 15:00 if not i must phone again, so I phoned again and was told the computer has it in hold still and I must wait for the computer 2 release it so I could be connected again it's now 19:00 again and I'm still not connected, I'm now starting 2 get annoyed as I have lost 2 days of fiber which I have payed for and won't get back, vodacom will take yr money quickly but take long 2 re connect you, it's really unfair and I would like my account 2 be sorted so I could stop phoning vodacom every few hours.

0
Replies (2)
Vodacom
Vodacom's reply02 Sept 2020, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Sept 2020, 12:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team 

Best regards,