tM
tsholofelo M

1 reviews | Active since Aug 2020

06 Oct 2025, 18:19

Vodacom pull up your socks!!!

I don’t even know where to start while writing this review, last month I struggled so hard to cancel my contract with vodacom, I had to deal with rude agent and people who did not want to cancel my contract. Now am dealing with another shock, I av got a massage today saying that my Vodacom account was handed over. Handed over for what? For how much and why? My contract ended last month on the 22 and I was waiting for the amount I have to pay since my contract ended in the middle of the month, the agent I spoke to last told that a statement will be sent to me with the amount I have to pay since my contract will be ending in the middle of the month. To my surprise my account has been handed over but that statement has not even sent to me. I pay my vodacom account every month on the 25, it’s not yet the 25th but my account has been handed over how? How can my account even be handed over without even communicating with me? Who is going to pay the transfer fees and lawyer fees because I can’t even remember not even a single time refusing to pay my vodacom account? This is so ********* and unprofessional from you Vodacom, you people need to pull up your socks. This is Totally unacceptable and am getting tired of fighting with you people.

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Replies (2)
Vodacom
Vodacom's reply06 Oct 2025, 19:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Oct 2025, 11:24
Official
 Dear Tsholofelo,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email.  Regards,  Consumer Website Team

Best regards,