1 reviews | Active since Aug 2020
Vodacom pull up your socks!!!
I don’t even know where to start while writing this review, last month I struggled so hard to cancel my contract with vodacom, I had to deal with rude agent and people who did not want to cancel my contract. Now am dealing with another shock, I av got a massage today saying that my Vodacom account was handed over. Handed over for what? For how much and why? My contract ended last month on the 22 and I was waiting for the amount I have to pay since my contract ended in the middle of the month, the agent I spoke to last told that a statement will be sent to me with the amount I have to pay since my contract will be ending in the middle of the month. To my surprise my account has been handed over but that statement has not even sent to me. I pay my vodacom account every month on the 25, it’s not yet the 25th but my account has been handed over how? How can my account even be handed over without even communicating with me? Who is going to pay the transfer fees and lawyer fees because I can’t even remember not even a single time refusing to pay my vodacom account? This is so ********* and unprofessional from you Vodacom, you people need to pull up your socks. This is Totally unacceptable and am getting tired of fighting with you people.
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Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Best regards,
Best regards,
