Vodacom PUDRID service

Vodacom service is PUTRID!!!

No matter which level of staff you deal with they all seem to have no clue what customer service is!!! I called into a call center to have my dispute settled and i reach an automated response which dropped my call on 4 occasions. then i deal with a call centre agent with zero luck, he puts me through to his supervisor Mampale Maphisa who was extremely abrupt and rude. She then asks her Manager, Patricia Jack. who promised to get back to me within the hour, it's now been 5 hours later and she is avoiding my call. Vodacom, i have paid you in full and have now been declined by all banks on my home loan all because your staff who cannot do their jobs on time. I have actually paid my contract with you twice just to have this removed off my name but 4 years later the blacklist is still at the credit bureau. How do you explain this??????