Vodacom PTY ltd Contract Collections department sucks

So after having made an original arrangement on the 14th of May to make two payments i.e. End of May and End of June to get my arrears account up to date. I managed to get cash together to do it earlier. I was advised to phone them before making the payment to ensure they ammend the arrangement.

This I did, and confirmed the amount I would be paying in. Agent confirmed that as soon as they money reflects on their side they can proceed to remove the softlock barring. Money was paid in, confirmed by them and now my phone is not unlocked.............this after the agent confirmed it will be done several times during my conversation with her.

I tried to escliate to her supervisors......been several hours and still no feedback or plan of action