AM
Arniv M

1 reviews | Active since Apr 2018

23 May 2018, 09:15

Vodacom PS4 Deal

Hi I recently upgraded my contract at Vodacom 4u Pavillion( Excellent Service) to the Sony Xperia L1 deal with a PS4. I was notified by the consultant that the Ps4 Is out of stock in the shop and will be ordered and i can collect the following week, I have been in constant consultation with the store and its been a month now and i havent received my Ps4. When I spoke to the store they advised that the problem is at the Warehouse. I have been patient and this is dragging on too long. I require an update on WHATS GOING ON.... And Require my Ps4 . Please be advised that this is against the CPA.

Companies use marketing tactics such as sales and promotions to get customers through the door. But if you arrive only to be told they’ve run out of the advertised stock, you may have grounds for a complaint. Under the CPA, retailers must ensure that they have sufficient stock to meet a reasonably anticipated demand for any products that are promoted or advertised. Solution: If a company advertises goods at a specific price and runs out of stock, they can be held liable for “baiting” consumers. If you can show this, you have grounds to complain or you can demand goods of a comparable quality and value. Please Advise

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Replies (2)
Vodacom
Vodacom's reply23 May 2018, 10:31
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2018, 11:03
Official

Dear Arniv

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website