1 reviews | Active since Jul 2016

04 Aug 2020, 08:52

Vodacom, proving *********** once more!!

I've app**** for an add on product on my current contract with Vodacom. My application was denied due to the fact that Vodacom debited my account late this month which on their side reflected an amount outstanding (need I just add I paid my account diligently for the past 4 years). Upon Query why my application was denied I was told that my Account was debited late by vodacom, and subsequently i cannot add anything to my account for the next 60 days. This is absolutely absurd that I am being penalized for Vodacom's incompetence. This will surely be my last contract with Vodacom - I'll spread the word!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2020, 09:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team