Vodacom providing pathetic support : SR ***

Logged a call on behalf of my son whilst at his home, they still did not resolve his problem more than 2 weeks later, they never follow up, so what the use of logging a call and getting a SR.

Service Report : ***

If i was not able to setup one of my spare routers they would be without service for a while. They own a Vodacom router that they paid for, and Vodacom refuses to provide the password to log onto the router, this is a known problem as there are others that complained. The new router has the problem and they cant resolve that, Vodacom advises he must get an extender for a device that is in the next room.

For this fault they called to tell him he needs an extender when the problem is the Router wont allow his smart TV to connect in the next room. This is now 3 attempts for the same problem, i installed a Mikrotik so that they could have services o the router is the problem, but no intelligent technicians able to sort out the problem.