Vodacom provides worst fibre installation experience

No support/ action from Vodacom regarding logged fibre installation problems. Router was installed on 12 March, but no configuration was done.... which means no internet. After calling numerous times and logging various complaints with the fibre support centre, starting 19 March and calling almost daily for the past week, NOBODY from Vodacom has even come back regarding the issues. The issue has been escalated multiple times, but even this is useless with NO response or action from Vodacom. Vodacom, this is the WORST customer experience I have ever had IN MY LIFE!!