VP
Valrian P

1 reviews | Active since Jul 2017

30 Aug 2017, 10:23

Vodacom provides no Service to Customers

Good day

My services were suspended immediately after I made payment arrangements with Vodacom. When I settled my Account the next day on 29 Aug 2017 at 1pm, I've been struggling, as is the norm, to have my services resumed. This morning before 6am, I was assured by the call centre agent, that my services will be back up at around 8am, because he would escalate my case to his team lead in order to have service re-instated. It is now shortly after 10am and still no ability to make a call or send an sms. Why are there no service delivery at Vodacom any longer? If Cell C or MTN is reading this, can you buy me over? I do not want to be a customer of Vodacom anymore.

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Replies (1)
Vodacom
Vodacom's reply30 Aug 2017, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team