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Nokwazi N

1 reviews | Active since May 2015

19 Aug 2022, 12:13

VODACOM provides no service if we’re being honest

If I could rate them ZERO stars I would… on 10 August I wrote a review complaining about my fiber relocation which I requested on 21 July. Vodacom responded and said query is resolved when the technician STILL hasnt installed anything at my new home. This after I had sent my proof of address to 2 different consultants chumisa mgandela on 4 August and Mary Simons on 16 Aug. I AM STILL SITTING WITH A ROUTER WITH NO INSTALLATION DONE. I’m DISGUSTED at this lack of service, then when I request to cancel month-to-month contract they tell me it’s one months notice, so in that month I will pay for a service that’s not even installed 🤷🏾♀️

0
Replies (2)
Vodacom
Vodacom's reply19 Aug 2022, 13:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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Nokwazi N's update22 Aug 2022, 17:45
Reviewer Update
And I’m STILL WAITING FOR A CALL