Vodacom provides no customer service

I have been having issues with Vodacom for the biggest part of this year.

Subs being deducted from my account for thousands of rands. I had to go through Hellopeter to receive any assistance from Vodacom. Vodacom admitted that I never subscribed to it and credited my account. Since then I have had to cancel the exact same subs at least three more times from my side. Not even worth following up with Vodacom. I simply unsubscribe every couple of days from my side as I now assume there will be unauthorized subs on my name.

I contacted Vodacom earlier this year when I received a massive bill on my 3G data contract. I can not receive sms's on this device for obvious reasons. Requested to receive notification when data runs out on my cell phone. Was informed that this was done. And yet again I get a huge surprise this month. I have a data usage bill of almost R1,000 because I did not receive any notification from Vodacom that I have run out of data. I contacted the call centre through the Vodacom app last week. I was informed (once again) that the request was made and that I will receive notification on my cellphone from now on. This morning I have only 300megs of data on this contract and once again received NO NOTIFICATION from Vodacom. Asked if there was any way to reduce this invoice as the notification was not send to me as requested. Simply informed "NO, I don't think so....." I have to this day not received the reference promised on the call logged last week - it was nearly a week ago.

I can not simply keep on paying Vodacom thousands of rands every single month and receive absolutely no service from them. I have six contracts with you and I simply can not afford you anymore.

I have been trying to upgrade a contract. My husband is the account holder. They called him to confirm order. He needed information and they said they would call back in 5 minutes. Guess what - it has now been nearly a week with no feed back.

Your application is off line more often than not. Even the survey that you have on the app is not working and shows an error when I try to complete it.

I tried to sort this out through your call centre with no success. Every single time I have to resort to social media in order to get any form of service from Vodacom.

I am really extremely unhappy with Vodacom at this point.