VODACOM PROVIDED UNACCEPTABLE AND TERRIBLE TREATMENT!

I have been with vodacom for years. Since October 24 I have been unemployed and lost my business. In the interim I tried my best to keep my account up to date. I was liaising with someone in Cape Town. Very professional and kind. He called me on a weekly basis to find out how I was and and if things were ok. In June I got a call from a very abrupt and rude male, stating that I had to pay approximately R1000 per month to catch up the arrears and that he was putting my account on hold. Then on the 8th of July, I paid ALL of my arrears up to date and my phone was unblocked and I had everything available as normal. In the 1st week in August, I got a sms to say I needed to pay R1260. I had the cash to pay on Saturday the 9th of August and when I tried to pay, I was told that my number had been deleted from the network and whoever the rude person was that I had been talking to, never captured any of the conversation that we had! I have had the number for many years and the little bit of business I was getting in, was all on that number. How can Vodacom just delete me off the network without even informing me that they were going to do so or give me the opportunity to convert to pay as you go but at least keep my number for business purposes??? I find this completely unacceptable, uncalled for and unprofessional!! No one in the accounts department or customer care is willing to help me to retrieve my number and thanks to that I have missed out on business which is going to be to the detriment of my wellbeing and future for myself and my family! How can Vodacom allow their service agents to conduct business in such a heartless and disgusting manner? I have apparently been flagged with "pre legal" but no one is willing to assist me to resolve the issue! Thank you vodacom for contributing to my downfall! Heartless. Shamefull and disgusting conduct. You should be ashamed! I am also going to be going to the ombudsman and the consumer credit council with this and the lack of service I have been given. I have the names and dates and all information that I require to carry this to the Ombudsman in complete detail! Portfolio number PO400