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Brad A

1 reviews | Active since Nov 2018

03 Nov 2018, 16:48

Vodacom provide a platform for 3rd party affiliates to ****** their trusting customers. MOBITEACH

WASPs will be the downfall of this company. THe class action lawsuit coming from Noseweek has been a long time coming, you guys will lose. YOU have been knowingly deceiving customers by creating adverts that are purposefully deceptive in that someone might click it, just to see what its about.

Mobiteach - a "service provider" based in THAILAND. *** vodacom why are you letting these offs**** companies you your network to take people money. "Oh, but its not money - its airtime". Weird because when i change money to airtime all i can do is make calls and get data but when one of these companies receives my "airtime" they can convert it back into real money??? WHAT IS GOING ON HERE.

Little do they know they have "inadvertently" (words used by a vodacom support agent) subscribed for a service that could cost anywhere bet 5 and R45 a DAY. They will receive one vague notification that informs of the subscription.

From what I understand, Vodacom is actively advertising and aggressively promoting these WASPs on their native website. Thereafter, Vodacom think it acceptable to notify someone once and then proceed to charge them between 5 and R45 a day

Over 6 months (for example) this value becomes anywhere between R1500 and R5400, conducted through over 180 daily transactions.

Now this is the kicker for me: Vodacom thinks its perfectly acceptable to enter someone into an agreement that consists of over 180 transactions by giving them ONE notification that doesnt mention what you are being charged but rather that you have "Subscribed" to some thing.

Final point: You give a bank money and they are obligated to notify you EVERY SINGLE TIME a transaction is made. A R1 bank fee will show up on your account no matter what it was for. They have to account for where its going and tell you about it. HOWEVER, when you take that same money, convert it into "Airtime" Vodacom think its fair game to reduce the balance of said airtime without even so much as suggesting to the customer that money might be leaving their account. I have no memory of signing up to this thing and over the course of the last 6 months it has leeched about R7 a day (A vodacom person didnt tell me this, i had to work it out from the airtime i had been blindly redepositing whenever my airtime balance reached zero, little did i know that the airtime balance was always zero because of these charges.

Its snide and despicable to think that because the REAL MONEY is now in "airtime" it si treated differently to how a bank is expected to treat real money deposits. In reality both hold the same "value". ****** and *****

0
Replies (2)
Vodacom
Vodacom's reply03 Nov 2018, 16:56
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
BA
Brad A's update04 Nov 2018, 09:59
Reviewer Update
Your call was not appreciated. It was a consultant basically saying "You got what you deserved for mistakenly signing up for this service. There are people who actually like and want the service.". I now know what its like to be completely disregarded and not listened to for 40 minutes - thank you to whomever phoned me from vodacom. You ruined my day and tried to convince me that these services are valid and that i actually wanted it. He seemed to think that i purposefully signed up for this service and now changed my mind 6 months later after realizing how much is cost. When in reality I was unaware of at least 6 months of subscription to a service i WOULD NEVER WANT. I REPEAT I WOULD NEVER AGREE TO PAY ANY DAILY SUM OF MONEY FOR "LEARNING MATERIAL" from a company based in Thailand that doesn't even share the same curriculum as South Africa, Who would the acquisition of THAI study notes be useful to in SOUTH AFRICA??? Which is a complete lie because if people were at all aware that you can get "ringtones, wallpapers, games and media (Code name for ****)" for FREE on this wonderful thing called the internet they would never even consider using a WASPs. Instead, Vodacom takes free content and monetizes it against the ******** at a rate of R3000 a year. Disgusting business practise and you will go down for it.. WHO IN THEIR RIGHT MIND WOULD AGREE TO GET WEATHER UPDATES AND WALLPAPERS FOR R3K A YEAR????? I'll you tell who would want these services - someone who doesn't realise you can get those things for free if you just buy data and go onto the internet. I know what a phishing **** is. Mobiteach is one of them and you endorse them through allowing them to operate on your wasps platform. If anything, you should ban them from the wasps platform for the nonsensical "content" they provide. If you can't see the point im making you are so blinded by the bull**** T&Cs that vodacom wrote and i read, which basically just a collection of "It's not vodacom's fault" being repeated over and over again.