KO
Kyle O

1 reviews | Active since Feb 2016

29 Apr 2017, 12:42

Vodacom Protect has blocked my spare phone...Call Center and Vodashop

<p>Hi There,</p> <p> </p> <p>Recently upgraded my contract and wanted to pass my phone onto my child.</p> <p>Vodaphone protect has blocked the phone.</p> <p>I called the call center, they directed me to a vodashop</p> <p>I went to the vodashop, they directed me to the call center</p> <p>WHAT A **** UP! They then spoke to each other and neither provided me with a solution.</p> <p> </p> <p>VODACOM ARE THEIVES...YES *******...</p> <p>You change your contract and they disallow you to use your phone once you change! Can you believe it! R15 000 ******.</p> <p> </p> <p>I WANT MY PIN NOW! Not in a week and not tomorrow today! Sort your **** out, stop imposing Apps on people who never wanted it.</p> <p> </p> <p>Oh and to all reading this, they disabled the services so you cant even recover your password...even though it was never created.</p> <p> </p> <p>You can contact me on ********** </p>

0
Replies (2)
Vodacom
Vodacom's reply29 Apr 2017, 17:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SA

Vodacom
Vodacom's reply13 May 2017, 12:29
Official

Dear Kyle,

I'm terribly sorry for the late response.

I've rep**** to you via email and await your response.

Regards,

UW