Vodacom promotions without stoc**** Terrible service!!

Item: Vodacom
Rating: 1

I upgraded in the last week and decided on a Samsung S9 with a Samsung 42mm Rose Gold watch. This decision was made after much deliberation and discussion with our local Vodacom store, and finally I was convinced that I wanted one. Now I am told that I cannot get the phone until the watch arrives, and it is now on BACK ORDER???????? How is it possible that I have paid my upgrade fees and that the contract has been adjusted to deduct for the watch at the end of December, when according to Vodacom I will probably only receive the phone and the watch in January?!?!?!?! How is it possible to launch brand new specials for December advertising these watches as add-ons, when you do not have any stock of them??? My local shop is trying their best to assist, but they cannot get any straight answers either.

Just wish I could get some answers as to when I am actually going to receive the devices I am paying for.

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Replies (2)

Vodacom's replyOfficial

13 Dec 2018, 11:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Dec 2018, 11:22

Official

Vodacom's replyOfficial

13 Dec 2018, 14:13

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team

Vodacom's reply13 Dec 2018, 14:13

Official