NvdW
Nelia van der Westhuizen

1 reviews | Active since Jan 2012

31 Aug 2021, 13:33

Vodacom promotional ****

Vodacom has found a new way of tricking their customers into so-called promotions and then before the original promotion duration expires as signed in the contract, Vodacom one-sidedly and without notification or any type of communication, just stop the promotion and then you have to pay the full amount as if it is not on promotion but a normal contract. We got this promotion when we upgraded another contract and paid R6.99 every month, but now suddenly we have to pay R71.99 as Vodacom decided that the promotion has been stopped. We asked via sms for the upgrade date on that contract on 3 April 202 and received an sms that it can be upgraded on 30 May 2021, which is normally 3 months before the end of your contract. Now they tell us that you can upgrade within 3 months, but obviously at that time it was not the case as it was more than a year. and now they tell us the contract only stops en December, so according to me we should pay that promotional amount until the end of the contract.

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Replies (2)
Vodacom
Vodacom's reply31 Aug 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NvdW
Nelia van der Westhuizen's update06 Sept 2021, 13:04
Reviewer Update
I didn't receive ANY feedback, let alone when the 24 month period will expire because when we talk to your agents at *** they tell us it has expired. Our bill is a mess and when we try to speak to a HUMAN BEING to try and find out what is going on to prevent that we get a hell of a surprise bill somewhere in the future, we only get the option to chat to your stupid TOBI, which is absolutely no help at all. when we state on the chat we want to chat to a human being, it just never connects and when we phone both the 082-135 and ***, it also just give us TOBI!!!!!!!!!!!!!! PLEASE PLEASE get a HUMAN BEING call us!!!!!! Your links also doesn't work.