JR
Jessica R

1 reviews | Active since Jul 2018

18 Jul 2018, 17:56

Vodacom promotional lies!

Vodacom is a shocking service provider! I upgraded my contract during their promotion in May with offered 1GB x 24 months free. I have now not received this for 2 months, and after contacting the call center countless times as well as going into the Vodacom store they have now twice loaded a 1GB mi-meg and proceeded to charge me R150 for something I am entitled to for free! They ***** money and no one seems to be able to fix this problem. Sucks to be a consumer.

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2018, 19:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team