MS
Mike S

1 reviews | Active since Nov 2012

23 May 2019, 08:16

VODACOM PROMOTION GONE WRONG

I place an online order and promotion on the 13th May 19 and received a conformation of my order the same day as well as a conformation of a FREE NEXT DAY DELIVERY .The delivery did not arrive the next day and I did a follow up on the 14th and 15th strangely with the same consultant who promised me on both days that the order would be schedule urgently and I would receive a call back on my order on both days , sadly this did not happen and furthermore my order has till not been deliverd nor was a call ever made back to me. I called on the 22nd again to complain only to find out that the consultant who had handled my order on the 14th and 15th **** to me as well as cancelled my order.I would like to challenge VODACOM and the Dishonest Staff and the poor way of handeling of my order, I would like the recordings to be heard of my conversations as well as the involvement of the VODACOM MANAGEMENT. I would like to challenge the decision of the support staff who handeled my calls , I await a response from VODACOM MANAGEMNET

0
Replies (1)
Vodacom
Vodacom's reply23 May 2019, 09:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team