Vodacom + Promises = Useless (Breach of contract)
So in June of this year I was contacted by Vodacom online upgrade center, as my contract was past its upgrade date. I at first did not want to upgrade or continue with Vodacom due to past issues with billing, data on my contract to be exact. So the gentleman I spoke to reassured more than once that i will receive a gigs data on my contract and 10 gig for the first 3 months. None of this happened. My first month I received the 10 gigs and there after only 650MB. I started calling Vodacom and being transferred from person to person I decided to go to the Vodacom shop where I original took the contract with. Of course nobody there could help me and i had to start the calling process over again. 2 Days of struggling to get through to the correct department i asked to speak to a manager. I eventually got through to a Brian. He assured me that he will listen to the recording that was done in June and get back to me the next day. When the next day came i was waiting patiently for Brian to phone me. And AGAIN THIS DID NOT HAPPEN!!!! I started calling him at least twice a day and to my surprise he was either never there or was not available to take my call. So trying to get hold of him for the next 2 weeks was like pulling teeth. Today I eventually got through to a Zandile who again assured me that he will take it up with his manager and that I will receive a phone call today. AGAIN THIS DID NOT HAPPEN!!!! After requesting the call recording more than once i have yet to receive it. I will give Vodacom until Friday 14/09/2018 to get back to me with an answer. If i do not receive a phone call I will stop the debit order and Vodacom can come and collect their phone. I have always only been a loyal customer but i am fed up. Either you honor what was promised to me or cancel the contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Linidi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Linidi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
