Vodacom promises promises

I recently upgraded my contract and did not receive the package i was ptomised and after several visits to the vodacom shop in springs mall (where I was assured it would be sorted out promtly) and the calls to the suposed customer care centre yielded no results either only a excuse that only the upgrades department would be able to resolve the issue. Well I am aware that vodacom could care less if they loose clients or not because there would always be another