IQ
Irene Q
1 reviews | Active since Oct 2016
09 Oct 2021, 11:19
Vodacom promises empty but I must pay...
I have been complaining since the beginning of the year. Please cancel my data contract. We are here on a weekend and we have basically NO Wi-Fi reception. The technicians were here shook their heads in disbelief!! Cancel please!! I a will find a better service provider. Not hard to beat what I am paying for now. And I want at least half of my money refunded although I couldn't even use half of the cap available due to no reception... I have had it. Irene Quist *** I will also come and cancel both my mobile contracts as well.
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Replies (1)Vodacom's replyOfficial
09 Oct 2021, 12:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2021, 12:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
