Vodacom promises are only words

23 May 2019 from Vodacom - Dear Customer, thank you for making us aware of your complaint (which has been going on since October 2018 - customer inset). Kindly be advised that a consultant will make contact with you in due course (would love to have this solved before I retire - customer inset) to assist with your query (I don't consider this a query, it is blatant theft and breach of contract - customer inset). Today's date : 28/05/2019 - no contact or response from Vodacom as yet