Vodacom promises and accounts are a disgrace!!!!!!!

End 2019/Beginning 2020 I wanted to cancel all three my contracts with Vodacom as I had enough of their inability to sort out accounts for weeks and months on end! They are beyond incapable to deliver on the promises they make on recorded calls! At this time they convinced me to stay with all sort of new promises. After that On 6 May 2021 I get a call from Mpho (upgrades) stating they checked all the previous recordings and noticed my utter unhappiness and wanted to fix the relationship. She wanted to offer me better packages and at the time I wasn't too interested and she tried hard. We eventually settled and we agreed it would be all from 1 June only and there would be NO pro-rata billing. I specifically spelled out every single agreed value and term on record (as always for that matter but meaning nothing). Surprise surprise this has been a mess since then. FOUR months later!!!! I have since called and logged calls as follows: 6/5 - Call from Mpho 15/6 - Lesego 13/8 - *****gwa 17/8 - Sepele 17/8 - Thabang 20/8 - Rose 20/8 - Aleshan 26/8 - Dineo 26/8 - Verashni 31/8 - Dalene

Without spending hours on how traumatizing each call was as it takes anything up to 40 minutes for each, the query was always the same. The agreed values on all three numbers at 6 May has not been fixed to date. I have threatened, I have sworn unfortunately, I have asked for cancellation, I have pleaded, begged, demanded all recordings and informed them that I will be reversing my debit orders going forward. They kept on ignoring ALL of this and still nothing is resolved. They even closed service calls with notes of escalation which is now a few weeks later with no feedback!!

So I went and reversed the last debit order about two weeks ago. Guess what??!!! - 135 Calls and text messages from Vodacom regarding payment!!!! How many calls regarding my queries - NONE, NOTHING, NADA. It's a utter disgrace and I probably wasted my time typing this as well today. But rest assured Vodacom (and we can go to court) I will be reversing every debit order and you can gladly cut all three numbers off if that will give you a kick.