LW
Lenard W

1 reviews | Active since Feb 2020

12 May 2021, 12:36

Vodacom promises

I was contacted by Vodacom to upgrade my contract numerous times and eventually upgraded my contract on 16/04/2021 and was promised a new device with the contract. My package was changed accordingly but to date have not received my handset. After phoning to enquire about my handset I was informed that I "might" receive my handset in July. I am a longstanding Vodacom customer for about 20 years and if this is the type of service maybe I must start looking for an other service provider! Go Vodacom fast to upgrade but slow to deliver

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Replies (1)
Vodacom
Vodacom's reply12 May 2021, 14:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team