Vodacom promises

I cancelled a cellphone contract in February when it was due for cancellation or upgrade. Against my authority Vodacom kept deducting the amount for this contract for another 6 months.

When I discovered this and lodged a complaint, I was told that I will be receiving credit. What a joke!! It's been more than 4 weeks, an with every call I'm being told that I just have to wait another 7 or 14 days and credit will be passed. And so it continues from week to week. Upsetting lack of accountability and urgency. Apparently there are "back office" staff (in my case a person named PAT) passing all credits, and they cannot be spoken to directly.

EVERYONE, including the supervisor I spoke to yesterday keep playing for time. Even yesterday afternoon the supervisor promised to personally call me back this morning, and that the credit has already been loaded. Again this was false.