Vodacom Promise Empty Promises. I am still waiting from them.

(Vodacom following respond is an empty promise. from Jack)

Vodacom's reply: 10 Jan 2020, 07:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team (Vodacom above respond is an empty promise, I am still waiting. See also Ref:- *** From Jack)