Vodacom Proline V146Sh Laptop Not Received

I am following up on my previous complaint regarding my two-year Vodacom contract purchased at Thavhani Mall on December 23, 2023. Upon further investigation, I have been informed that as per the terms of my contract (Proline V146Sh 4GB/500GB Laptop + Huawei B535-932A 4G CPE Cat7CBU @ R299 Reduced Subscription PM on Home Internet 10Mbps FUP (24 months)), I should have received a Proline V146Sh 4GB/500GB laptop—not a tablet.

This lack of fulfillment and poor communication is extremely disappointing and does not align with the service expectations I had when entering this agreement.

I request immediate action to ensure the delivery of the Proline V146Sh laptop without further delay. Additionally, I expect a formal explanation for the delay and appropriate compensation for the inconvenience caused by this extended waiting period.

I trust that Vodacom will prioritize this matter and fulfill its contractual obligation promptly. Should this issue remain unresolved, I will have no choice but to pursue further escalation.

I look forward to hearing from you with a swift resolution.

Sincerely,