Vodacom Profiting Take 2

Vodacom must send their account department on training so that they can listen to the customer and not what is on the system the system is not perfect. After contacting Vodacom multiple times and submitting a Hello Peter report. Vodacom phoned me and sorted out the issue and notified me that the contract cancellation was done and fixed correctly and my account is in credit with just over R5000 I phoned Vodacom to ask them to pay the amount out to me because I didn't expect the amount to be so large and we are is the worst economy at the moment. I phoned the account department and they said they have to withdraw the money for the cancellation of the contract That I cancelled in May 2020. After 2 months of getting them to fix the cancelled contract they just want to take the money again. Message below after the 1st Hello Peter. Dear Wayne As per discussion, the contract is already cancelled and we have Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our a credit amount of R5095.53 (Excl VAT) onto your Vodacom account. This will reflect within the next 2 days. Regards Consumer Website Team

If you need anything fix at Vodacom just Hello Peter is and hopefully a Expert will phone you and you can get it resolved the first time but unfortunately this will be my second time to resolve the same thing.