IC
Ian C
1 reviews | Active since Mar 2019
12 Oct 2021, 19:32
Vodacom Profile score
I have been at Vodacom for almost 15 Years. I wanted to do an Upgrade to the new iPhone and suddenly I don't qualify for it. I have been paying over R1000 a month and suddenly I cant go above R850 ? Thinking of moving to another provider. I have created a service ticket and haven't received any feedback. ***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Oct 2021, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2021, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2021, 14:05Dear Lindelwa
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your portfolio was increased and the upgrade has been submitted. This matter has now been resolved.
Have a pleasant day further and stay safe.
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your portfolio was increased and the upgrade has been submitted. This matter has now been resolved.
Have a pleasant day further and stay safe.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 14:05
Official
Dear Lindelwa
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your portfolio was increased and the upgrade has been submitted. This matter has now been resolved.
Have a pleasant day further and stay safe.
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your portfolio was increased and the upgrade has been submitted. This matter has now been resolved.
Have a pleasant day further and stay safe.
Vodacom Consumer Website Team
Best regards,