FM
Frans M

1 reviews | Active since May 2019

29 Nov 2021, 21:56

Vodacom professional ********

Hi I am Frans Mamabolo .i had a cellphone contract with Vodacom that was ended in july 2020.i requested cancellation a month before and the informed that it has been cancelled .then after a month i received the statement saying i owe them R600 immediately i rushed to Vodacom birch acres mall on arrival they said i must the amount of R600.i then paid the amount and requested cancellation again unfortunately Vodacom blocked my call and debited the monthly installment the very same day whereas i have R600 and my account is R00 balance.i then went again to Vodacom store and they said to me they will reverse the debited amount and they never Did .i then went Menlyn store and was advised to reverse the money with app .i dd so and later on i received statement notifying me that i must pay R540 as my account has been handed over to credit to hp lawyers.i dont knw for what because i dont owe vadacom even a cent intead o owe me R600 because i requested cancellation in time and they have failed .and R540 that i have in order to stop from handing over my nane.As a result Vodacom are professional ******** because when you cancel expired contract they blocked ur simcard

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2021, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team