TM
Tungamirai M
1 reviews | Active since Jun 2011
18 Mar 2021, 10:51
Vodacom processes, systems worse than government service
2017 i was given a second SIM as part of my contract, never used it. 2019 cancelled my contract and only noticed in September 2020 that Vodacom was still charging me. I have been trying to successfully cancel my contract for more than 3months now. Endless calls, disconnections no one calls back, IVR's that put you in a dead-end. Vodacom processes and systems are worse than the government at this moment
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Vodacom's replyOfficial
18 Mar 2021, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team