Vodacom processed upgrade on incorrect number

Hi Vodacom

Please help me urgently. An upgrade was done on the wrong number, i noticed in December and reversal of upgrade was requested in December. I requested a reversal again on the 4th.

The biggest challenge I have is that my sim card (the incorrect number the upgrade was done on) does not work anymore. I cannot receive calls, make calls or sms's. I rely on my phone for work and really need some help.

I have reference number: ***

Will you please be able to help me urgently?

I am willing to move the upgrade to the correct number I requested and will pay for the time the contract was valid but i really need my number to go back to the contract is was. My contract was not due for an upgrade so i don't understand how the upgrade was processed on my number.