FN
Frederik N

1 reviews | Active since Dec 2012

19 Jul 2018, 14:42

Vodacom PROBLWM AFTER PROBLEM

Problem after problem. Im TIRED of vodacom and phoning them.

I complained on Hello Peter . They were quick to respond and fix my problem.

My number was incorrectly deleted from vodams side. They took out a new contract on my name so i can keep my number. Thank you i appreciate it.

Problem is when they took out a new contract on my name there was some fees to be paid that i was not aware of and now once again they cut my line. And there finance department on ********** cant assist me until payment is made.

I dont mind paying paying the contract fees as long as i was informed and a penalty fee was now also added and i refuse to pay the penalty fee as i was not aware of any payments in the first place.

0
Replies (1)
Vodacom
Vodacom's reply19 Jul 2018, 15:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,