Vodacom problems yet again

We have lodged several complaints with Vodacom regarding 2 of our contracts. The last one is still not resolved and our contract remains extended ********ly. Our current complaint involves our business contract. We requested cancellation on 20th August 2023. 2 weeks later our request is still pending. Shirley Matamela who initially helped was requested to call us back but has still not responded. We are pushed from one department to another. We have provided all our details and this person has been ignoring our calls and requests for assistance. Furthermore, we have been without internet services yet again today.